TERMS & CONDITIONS

TERMS AND CONDITIONS

DEFINITION.

IN THESE CONDITIONS THE FOLLOWING TERMS SHALL HAVE THE FOLLOWING MEANING. THE COMPANY MEANS “TOM JXNES LTD” THE CUSTOMER MEANS A “CUSTOMER” OF THE COMPANY. A CONTRACT MEANS ANY CONTRACT FOR THE SALE OF GOODS BY THE COMPANY TO THE CUSTOMER.

 

* TOM JXNES LTD RESERVES THE RIGHT TO  REFUSE ORDERS AND REFUND ORDERS WHERE THE COUNTRY OF ISSUE OF THE CARD USED FOR PAYMENT DOES NOT MATCH THE COUNTRY OF THE SHIPPING ADDRESS. THIS IS TO PROTECT TOM JXNES  LTD FROM POTENTIAL FRAUD.

GOODS.

THE COMPANY SUPPLIES AUTHENTIC BRANDED PRODUCTS BOTH NEW AND SECOND HAND AND” OWN LABEL” BRANDED PRODUCTS. NEW PRODUCTS WILL BE DESCRIBED AS BRAND NEW WITH TAGS (BNWT) IF TAGS ARE PRESENT OR BRAND NEW IF TAGS ARE NOT PRESENT. WHERE GOODS ARE “SECOND HAND” THIS WILL BE CLEARLY STATED ON THE PRODUCT DESCRIPTION. CUSTOMERS CONSIDERING PURCHASING SECOND HAND PRODUCTS SHOULD EXPECT SOME SIGNS OF WEAR AND TEAR. WHILST EVERY EFFORT WILL BE MADE TO DESCRIBE THE PRODUCTS ACCURATELY CUSTOMERS SHOULD SATISFY THEMSELVES THAT THEY ARE HAPPY TO PROCEED ON THE CONDITION OF THE PRODUCT. THE COMPANY WILL WHEREVER POSSIBLE PROVIDE FURTHER PICTURES AND INFORMATION ON THE PRODUCT AT THE CUSTOMERS REQUEST BEFORE PURCHASE.

PAYMENT.

PAYMENT IS TAKEN AT THE TIME OF PLACING AN ORDER ON THE WEBSITE USING PAYPAL. IF THE CUSTOMER DOESN’T USE PAYPAL AN ALTERNATIVE METHOD IS AVAILABLE. PLEASE E-MAIL TOM@TOMJXNES.CO.UK FOR INFORMATION. NO GOODS WILL BE SHIPPED WITHOUT CLEARED PAYMENT AND UNDER NO CIRCUMSTANCES WILL WE SHIP TO AN ADDRESS THAT IS NOT AUTHORISED BY PAYPAL OR ANY OTHER PAYMENT GATEWAY. IF PAYING BY PAYPAL WE WILL ONLY SHIP WHEN THE CUSTOMER’S PAYMENT HAS CLEARED PAYPAL PROCESSING AND PAYPAL HAVE GIVEN US AUTHORISATION TO SEND. SHIPPING. CUSTOMER ORDERS ARE NORMALLY SHIPPED WITHIN THREE WORKING DAYS OF CLEARED PAYMENT. PLEASE NOTE THE WORKING DAYS FOR TOM JXNES LTD ARE MONDAY TO FRIDAY. IF A CUSTOMER REQUIRES NEXT DAY OR ANY FORM OF EXPRESS OR SPECIAL DELIVERY AN ADDITIONAL POSTAGE CHARGES APPLIES BUT THIS WILL NOT BE REFUNDED SHOULD AN ORDER BE RETURNED. ALL THE GOODS ARE DISPATCHED ON A “SIGNED FOR” BASIS WHICH MEANS THE CUSTOMER OR HIS/HER REPRESENTATIVE WILL HAVE TO SIGN FOR DELIVERY. THE CARRIERS WE USE WILL BE ROYAL MAIL, PARCEL FORCE, UPS, DHL, TNT AND FX. OTHER CARRIERS WILL BE USED IF IT MAKES SENSE TO DO SO.

SHIPPING. CUSTOMER ORDERS ARE NORMALLY SHIPPED WITHIN THREE WORKING DAYS OF CLEARED PAYMENT. PLEASE NOTE THE WORKING DAYS FOR TOM JXNES LTD ARE MONDAY TO FRIDAY. IF A CUSTOMER REQUIRES NEXT DAY OR ANY FORM OF EXPRESS OR SPECIAL DELIVERY AN ADDITIONAL POSTAGE CHARGES APPLIES BUT THIS WILL NOT BE REFUNDED SHOULD AN ORDER BE RETURNED. ALL THE GOODS ARE DISPATCHED ON A “SIGNED FOR” BASIS WHICH MEANS THE CUSTOMER OR HIS/HER REPRESENTATIVE WILL HAVE TO SIGN FOR DELIVERY. THE CARRIERS WE USE WILL BE ROYAL MAIL, PARCEL FORCE, UPS, DHL, TNT AND FX. OTHER CARRIERS WILL BE USED IF IT MAKES SENSE TO DO SO. SHIPPING DETAILS. CUSTOMERS PLACING ORDERS SHOULD GIVE A COMPREHENSIVE DELIVERY ADDRESS AND POSTCODE. PLEASE NOTE. NO ORDERS WILL BE SHIPPED UNTIL WE HAVE A VALID CONTACT TELEPHONE NUMBER FOR THE CUSTOMER. THIS TELEPHONE NUMBER IS GIVEN TO THE CARRIER AS A POINT OF CONTACT SHOULD CONTACT WITH THE CUSTOMER BE REQUIRED BY THE CARRIER. THE COMPANY RESERVES THE RIGHT TO DELAY SHIPPING IF THE DELIVERY ADDRESS IS INCOMPLETE AND IF NO CONTACT TELEPHONE NUMBER IS AVAILABLE.

TRACKING NUMBER.

SHIPMENT TRACKING NUMBERS WILL BE ADDED TO PAYPAL AND CUSTOMERS WILL BE ADVISED OF TRACKING NUMBERS BY E-MAIL OR SOCIAL MEDIA IF APPLICABLE.

DELAYS.

EVERY EFFORT WILL BE MADE TO SHIP ORDERS PROMPTLY BUT THE COMPANY WILL NOT BE LIABLE FOR ANY DELAYS IN SHIPMENT, WHICH ARE OUT OF ITS CONTROL.

ORDERS.

THE PLACING OF AN ORDER BY DOES NOT FORM A CONTRACT BETWEEN THE COMPANY AND THE CUSTOMER. A CONTRACT TAKES EFFECT WHEN THE CUSTOMER HAS RECEIVED CONFIRMATION OF AN ORDER DISPATCH WITH A TRACKING NUMBER. THE NATURE OF OUR BUSINESS IS SUCH THAT MANY OF OUR LINES HAVE LIMITED QUANTITIES AVAILABLE. IN THE INTERESTS OF FAIRNESS AND THE OPPORTUNITY FOR AS MANY PEOPLE AS POSSIBLE HAVE THE OPPORTUNITY TO BUY PRODUCTS THE COMPANY MAY REFUSE ORDERS PLACED FOR MULTIPLE QUANTITIES OF THE SAME ITEMS. BEFORE PLACING ORDERS FOR MULTIPLE QUANTITIES OF THE SAME ITEMS CUSTOMERS ARE ADVISED TO CONTACT THE COMPANY BY E-MAIL FOR APPROVAL. (PLEASE E-MAIL TOM@TOMJXNES.CO.UK)

CUSTOMERS AND IMPORT DUTIES.

CUSTOMERS ORDERING PRODUCTS FROM OUTSIDE THE EU MAY BE LIABLE TO CUSTOMS AND IMPORT DUTY. THESE ARE SET BY THE CUSTOMER’S COUNTRY AND ARE COMPLETELY OUT OF THE CONTROL OF TOM JXNES LTD. THEREFORE ANY CUSTOMS AND IMPORT CHARGES ARE SOLELY THE RESPONSIBILITY OF THE CUSTOMER.

RETURNS.

UNDER DISTANCE SELLING REGULATIONS ALL CUSTOMERS ARE ABLE TO CANCEL THEIR ORDER WITHIN 14 DAYS OF RECEIPT OF GOODS. THE CUSTOMER MUST INFORM THE COMPANY IN WRITING WITHIN 14 DAYS OF THEIR WISH TO RETURN THE GOODS AND THE GOODS MUST THEN BE RECEIVED BY THE COMPANY WITHIN A FURTHER 14 DAYS. GOODS RETURNED WITHOUT PRIOR NOTIFICATION OF A REQUEST TO RETURN WILL BE REFUSED. ALL RETURNED GOODS SHOULD BE SENT BY A “SIGNED FOR” CARRIER. REFUNDS OR REPLACEMENTS WILL ONLY BE PERMITTED FOR GOODS WHEN A SIGNATURE PROVES RETURN TO US. RETURN POSTAGE. RETURN POSTAGE IS THE RESPONSIBILITY OF THE CUSTOMER AND WILL NOT BE REFUNDED BY THE COMPANY. ALL RETURNS (UNLESS FOR FAULTY GOODS) WILL BE SUBJECT TO A 10% OR £10 RE-STOCKING CHARGE WHICH EVER IS GREATER. THIS IS DEDUCTED FROM THE REFUND AMOUNT)

EXCHANGES.

WE ARE HAPPY TO EXCHANGE PRODUCTS PURCHASED BY THE CUSTOMER BUT THE FOLLOWING APPLY. THE CUSTOMER MUST INFORM US WITHIN 14 DAYS OF RECEIPT THAT THEY WISH TO RETURN THE ORDER. THE ORDER MUST BE RECEIVED WITH A FURTHER 14 DAYS. THE CUSTOMER WILL BE RESPONSIBLE FOR THE RETURN POSTAGE AND THE POSTAGE COST OF THE REPLACEMENT ITEM. PLEASE NOTE THAT THE COMPANY WILL NOT REFUND THESE COSTS.

REFUNDS.

WHERE REFUNDS ARE AUTHORISED, THEY WILL BE PROCESSED WITHIN 7 WORKING DAYS OF THE RECEIVED RESERVED GOODS. REFUNDS WILL ONLY BE PROCESSED USING THE SAME METHOD OF PAYMENT AS THE CUSTOMER USED TO PURCHASE THE GOODS.

GENERAL.

**SALE ITEMS ARE NON-REFUNDABLE, AND CAN ONLY BE EXCHANGED FOR A CREDIT NOTE / ANOTHER PRODUCT. SALE IS MARKED ON ITEMS PRICE **

THERE IS A 10% RESTOCKING CHARGE THAT IS TAKEN FROM THE CREDITED AMOUNT.

COMPANY ADDRESS:

TOM JXNES LTD 177 BEACH ROAD, CW83AD

REGISTERED OFFICE - UK REGISTRATION NUMBER 10341968

UK VAT NUMBER: 262875573

CONTACT PHONE NUMBER: 07854145412

 

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